Refund policy

We currently we do not offer returns/exchanges unless they are defective or damaged. If you have a question about your order or a mug arrived broken, please contact us within 14 days of delivery at geek@nationalparkgeek.com with your order number. In some cases, we will require a photo of the broken item so we can file a claim with the shipping service.

Please check the sizing before ordering - many of the apparel items on this site are unisex sizing. Please also note that products may vary slightly - this is common.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at geek@nationalparkgeek.com. Please email us to receive a return authorization and return shipping information.

SHIPPING
You will be responsible for paying for your own shipping costs for returning your item of exchange. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Packages that go missing via USPS will be offered store credit (no refunds) or a replacement after 30 days of no movement via the USPS tracking website.

Please note for International orders we are not responsible for packages that go missing after customs. In an effort to keep the International shipping costs down, we only ship first class which does not come with any insurance.

WHOLESALE OPPORTUNITIES
If you are interested in wholesale opportunities please contact us at geek@nationalparkgeek.com We would be excited to see how we can meet you needs for our quality designs and products.

ADDITIONAL POLICIES
By purchasing our products, you agree to use it for personal use only and not distribute and/or sell it to other persons and/or businesses.

COPYRIGHT / TRADEMARK
All designs are Copyrighted by the Department of Nature and the National Park Geek. The Department of Nature and National Park Geek are Trademarks of the Department of Nature.